Use 311!!!!!!!!!!! 

Why use 311? 311 is the best tool to report issues in the neighborhood. The city uses 311 to document constituent issues, period. Reporting a concern  to 311 notifies the city of issues they may not see, routes it to the appropriate agency, and creates a work order for its resolution. Without a 311 ticket, Baltimore City officials may be unable to work toward resolution.

What to report to 311? You can report any infrastructure, land use, traffic, and city service concern. Examples include, but are not limited to: dirty alley, speeding/request for traffic calming, missed trash/recycling collection, code enforcement or zoning violation, vacant or dangerous building, and others. You can also use the “Miscellaneous Request” option to report something like internet service outages.

How to use 311? There are three ways to use 311: a mobile phone app, simply dialing 311, or visiting https://balt311.baltimorecity.gov/citizen/s/. When you submit a request, you should receive a confirmation with a ticket number. It’s very helpful to note your ticket number and even to forward your confirmation along to HMRTA, at historicmountroyal@gmail.com.

311 best practices–A few tips and tricks to make the best use of 311:
◦ Submit duplicate requests no more frequently than every two weeks.
◦ Enlist your neighbors to submit tickets about the same issue.
◦ A “closed” ticket doesn’t necessarily mean your ticket is dead. It has been moved out of the 311 system and assigned to the appropriate agency for resolution.
◦ If your issue is not sufficiently resolved within 14 days, submit another ticket.